Privacy Policy/Terms&Condition/Refund Policy

Last Updated: August 16, 2025

Welcome to Aiboro (“we”, “us”, “our”). Please read these Terms and Conditions (“Terms”) carefully before using our website aiboro.net (“Site”) and any products, services, or features we provide (collectively, the “Services”). By accessing or using the Site, you agree to be bound by these Terms.

1. Use of the Site

• You must be at least 18 years old to use our Services.
• You agree to use the Site and Services only for lawful purposes and in accordance with these Terms.
• You are responsible for maintaining the confidentiality of any account credentials and activities occurring under your account.

2. Intellectual Property

All content on our Site—including text, graphics, logos, icons, and software—is our property or licensed to us, and is protected by copyright and intellectual property laws. You may not copy, modify, distribute, or reproduce any content without written permission.

3. User Content

If you submit any content (e.g. inquiries, feedback, uploaded materials), you grant us a non-exclusive, worldwide right to use, modify, reproduce, and display such content solely for the purpose of delivering and improving the Services.

4. Prohibited Conduct

You agree not to:

• Use the Services for any fraudulent or harmful activity
• Attempt to breach or interfere with the security or functionality of the Site
• Reverse engineer or decompile our code or systems
• Use automated tools (bots, scrapers) without authorization

5. Third-Party Services

Our Services may integrate with third-party platforms (e.g. CRM, messaging APIs). We are not responsible for the practices or content of those third-party services and your use of them is subject to their own terms and policies.

6. Disclaimers

The Services are provided on an “as is” and “as available” basis.

We do not warrant that the Site will be uninterrupted, error-free, or completely secure. We disclaim all liability for any loss or damages arising from your use of the Site.

7. Limitation of Liability

To the maximum extent permitted by law, Aiboro shall not be liable for any indirect, incidental, special, or consequential damages (including loss of revenue, data, or business) arising out of or related to your use of the Services.

8. Indemnification

You agree to indemnify and hold Aiboro, its affiliates, and employees harmless from any claim or demand arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

9. Termination

We may suspend or terminate your access to the Site at any time and without prior notice if you violate these Terms. You may also discontinue using the Services at any time.

10. Governing Law

These Terms shall be governed by the laws of the jurisdiction in which Aiboro is registered, without regard to its conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Material updates will be posted on this page. Continued use of the Services after any changes constitutes your acceptance of the revised Terms.

12. Contact

If you have any questions regarding these Terms, please contact us at:

Email: [rrfcuser1@gmail.com]

Last Updated: August 16, 2025

1. Introduction

Welcome to Aiboro ("we", "us", "our"). We are committed to protecting your personal information and ensuring your privacy. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with aiboro.net and related services.

2. Information We Collect

We collect the following types of data:

• Personal Data: Information you provide when signing up, such as name, email, phone number, appointment details, and CRM or helpdesk integrations.
• Usage Information: Data on how you interact with our chatbots, voice agents, and automation tools—this may include your device IP, browser type, pages viewed, session duration, and technical logs.
• Communications Data: Messages exchanged via chatbot, voice interfaces, or support systems, including inputs or inquiries you submit.
• Third-Party Data: If you log in via third-party platforms (like CRM systems), we may receive corresponding profile information in accordance with your third-party account settings.

3. How We Use Your Information

Your data is used to:

• Provide, support, and improve AI Chatbot, Voice Agent, Communication Automation, and Custom Automation services.
• Facilitate appointment bookings, lead capture, and CRM/helpdesk integrations.
• Deliver enhancements, updates, customer support, and onboarding via a dedicated account manager.
• Share training materials, performance monitoring insights, and usage documentation.
• Communicate via notifications, reminders (e.g., SMS, WhatsApp, Email, Push), and marketing outreach with your consent.

4. Legal Basis for Processing

We process your data based on:

• Performance of contract: To deliver our services as agreed.
• Consent: For marketing communications and optional features.
• Legitimate interests: For improving our platform, service quality, and user experience.

5. Disclosure of Your Information

We may share data with:

• Service Providers: Vendors and partnered platforms essential for operation (e.g., messaging APIs, hosting, analytics).
• Third Parties: Only with your consent—such as CRM tools or automation platforms used for integrations.
• Legal & Safety: When required by law or for fraud prevention and investigations.

We will never sell or rent your personal data.

6. Data Security

We implement appropriate safeguards—both technical and organizational—to help ensure your data remains secure. These include:

• Access management controls and authentication protocols.
• Encryption during data transmission and at rest.
• Regular security audits and internal staff training.

7. Data Retention

We retain your personal and usage information only as long as necessary to:

• Deliver our services.
• Comply with legal obligations (e.g., billing records).
• Enforce agreements and resolve disputes.

Afterward, we securely delete or anonymize data.

8. Your Rights & Choices

Depending on your jurisdiction and applicable laws, you have rights such as:

• Accessing, correcting, or deleting your data.
• Withdrawing consent for certain processing.
• Requesting data portability.
• Withdrawing marketing consent at any time.
• Lodging a complaint with relevant data protection authorities.

To act on these rights, contact us using the details below.

9. Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect data from minors.

10. Cookies & Tracking

We use cookies and similar technologies to analyze site usage and improve functionality. These help us monitor performance, provide support, and personalize experiences. You may manage or opt-out of cookies via your browser settings.

11. Changes to This Policy

We may update this policy over time. Material changes will be communicated via our website or email. Continued use of services after modifications indicates your acceptance.

12. Contact Us

For privacy-related inquiries—such as access requests, corrections, or concerns—please contact:

Aiboro Privacy Team

Email: [rrfcuser1@gmail.com]

Address: [U-14 DLF Phase-3 Gurgaon, HR,  122010]

Last Updated: August 16, 2025

At Aiboro, we strive to deliver high-quality AI and automation services. If for any reason you are not satisfied with your purchase, please review the conditions below.

1. Eligibility for Refund

Refunds are available for new subscription purchases and one-time implementation services, under all of the following conditions:

• You submit the refund request within 7 days of the original purchase
• You have not used more than 20% of the allocated usage credits or service hours
• You provide proof of purchase (invoice or order number)

Monthly renewals, customized implementations, and completed consulting services are non-refundable.

2. How to Request a Refund

To request a refund, please email us at [rrfcuser1@gmail.com] with the following:

• Full name
• Order number / invoice number
• Date of purchase
• Reason for requesting a refund

We will review your request and notify you of the status within 5–7 business days.

3. Approved Refunds

If your refund request is approved, funds will be returned to your original method of payment.

Please note that processing times may vary depending on your payment provider.

4. Changes to Our Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page and take effect immediately upon posting.